Kayapinar, S. And ERGİNEL, N. 2019. Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.30, no.13-14 , 1429-1448.

Kayapinar, S., & ERGİNEL, N., (2019). Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.30, no.13-14, 1429-1448.

Kayapinar, Sema, And NİHAL ERGİNEL. "Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model," TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.30, no.13-14, 1429-1448, 2019

Kayapinar, Sema And ERGİNEL, NİHAL. "Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model." TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.30, no.13-14, pp.1429-1448, 2019

Kayapinar, S. And ERGİNEL, N. (2019) . "Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model." TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.30, no.13-14, pp.1429-1448.

@article{article, author={Sema Kayapinar And author={NİHAL ERGİNEL}, title={Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model}, journal={TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE}, year=2019, pages={1429-1448} }