Emir, O. 2011. Customer complaints and complaint behaviours in Turkish hotel restaurants: An application in Lara and Kundu areas of Antalya. AFRICAN JOURNAL OF BUSINESS MANAGEMENT , no.11 , 4239-4253.

Emir, O., (2011). Customer complaints and complaint behaviours in Turkish hotel restaurants: An application in Lara and Kundu areas of Antalya. AFRICAN JOURNAL OF BUSINESS MANAGEMENT , no.11, 4239-4253.

Emir, OKTAY. "Customer complaints and complaint behaviours in Turkish hotel restaurants: An application in Lara and Kundu areas of Antalya," AFRICAN JOURNAL OF BUSINESS MANAGEMENT , no.11, 4239-4253, 2011

Emir, OKTAY. "Customer complaints and complaint behaviours in Turkish hotel restaurants: An application in Lara and Kundu areas of Antalya." AFRICAN JOURNAL OF BUSINESS MANAGEMENT , no.11, pp.4239-4253, 2011

Emir, O. (2011) . "Customer complaints and complaint behaviours in Turkish hotel restaurants: An application in Lara and Kundu areas of Antalya." AFRICAN JOURNAL OF BUSINESS MANAGEMENT , no.11, pp.4239-4253.

@article{article, author={OKTAY EMİR}, title={Customer complaints and complaint behaviours in Turkish hotel restaurants: An application in Lara and Kundu areas of Antalya}, journal={AFRICAN JOURNAL OF BUSINESS MANAGEMENT}, year=2011, pages={4239-4253} }