AKSÖZ, E. O. And TUTUŞ, M. 2017. Service failure and recovery strategies in restaurants: The restaurant managers’perspective in Eskisehir, Turkey. 5th Interdisciplinary Tourism ResearchConference , (Spain), 34-39.

AKSÖZ, E. O., & TUTUŞ, M., (2017). Service failure and recovery strategies in restaurants: The restaurant managers’perspective in Eskisehir, Turkey . 5th Interdisciplinary Tourism ResearchConference (pp.34-39). , Spain

AKSÖZ, EMRE, And MUHARREM TUTUŞ. "Service failure and recovery strategies in restaurants: The restaurant managers’perspective in Eskisehir, Turkey," 5th Interdisciplinary Tourism ResearchConference, Spain, 2017

AKSÖZ, EMRE O. And TUTUŞ, MUHARREM. "Service failure and recovery strategies in restaurants: The restaurant managers’perspective in Eskisehir, Turkey." 5th Interdisciplinary Tourism ResearchConference , Spain, pp.34-39, 2017

AKSÖZ, E. O. And TUTUŞ, M. (2017) . "Service failure and recovery strategies in restaurants: The restaurant managers’perspective in Eskisehir, Turkey." 5th Interdisciplinary Tourism ResearchConference , Spain, pp.34-39.

@conferencepaper{conferencepaper, author={EMRE OZAN AKSÖZ And author={MUHARREM TUTUŞ}, title={Service failure and recovery strategies in restaurants: The restaurant managers’perspective in Eskisehir, Turkey}, congress name={5th Interdisciplinary Tourism ResearchConference}, city={}, country={Spain}, year={2017}, pages={34-39} }