5th International Conference on New Horizons in Education (INTE), Paris, France, 25 - 27 June 2014, vol.174, pp.1036-1042
Although many studies emphasize the importance of first aid training in saving human life, it is known that individuals are known to lack the adequate first aid knowledge and skill levels. In order to decrease the death number and injuries resulted from unexpected and life threatening events such as heart attacks, traffic accidents, work accidents, natural disasters, terrorist attacks and the war, people should be equipped with their vital life-saving skills. The first professional aid soon after the emergency is important in determining the difference between life and death. The aim of this study is to reveal the education levels of the employees on first aid knowledge and skills in the improvement of customer safety in the hotel managements. (C) 2015 The Authors. Published by Elsevier Ltd.