8th International Conference on Air Transport, INAIR 2019, Budapest, Hungary, 12 - 13 November 2019, vol.43, pp.219-226
© 2020 The Author(s).The purpose of this study is to determine which values that provide reference to the daily actions and decisions taken by managers of airport operations in Turkey differ according to the social characteristics and organizational conditions in which the managers are trained. An online questionnaire was used as data collection. Survey forms were shared with business communication departments. The population of this study includes middle and senior managers in airport operators in Turkey. The sample consisted of 163 participants. The general opinion taken into account in the determination of the values adopted by the airport operations managers is that the Turkish society has a binary culture structure- western and local. Managerial values can show differences in terms of education, social and organizational conditions. Results are that values of the managers differ according to how long the organization has been operating, the total duration of the workday, the level of education of parents and the number of employees. Individual values are important in understanding managerial behavior. Values are unique criteria that enable people to become conscious of social relations and duties. We contribute to this understanding through determining factors affecting the formation of the manager's values of airport operations in Turkey.