The Purpose, Scope and Basic Principles of Consumer Protection in Turkey


21st Eurasia-Business-and-Economics-Society Conference (EBES), Budapest, Hungary, 12 - 14 January 2017, vol.9, pp.73-82 identifier

  • Publication Type: Conference Paper / Full Text
  • Volume: 9
  • Doi Number: 10.1007/978-3-319-76288-3_6
  • City: Budapest
  • Country: Hungary
  • Page Numbers: pp.73-82
  • Keywords: Consumer, Protection, Law, Purpose, Scope, Basic principles
  • Anadolu University Affiliated: Yes


Turkey's previous Consumer Protection Act 1995 was valid until 28 November 2013 when the new Consumer Protection Act (Ankara: TGNA, 2014) was issued in the Turkish Official Gazette and entered into force on 28 May 2014 after a series of intensive legislation work. In this respect, 21 Implementing By-laws entered into force subsequently. This new law, replacing the former Consumer Protection Act 1995, was enacted to comply with both the provisions of the new Turkish Obligations Act (Ankara: TGNA, 2012) and European Commission's related directives. Full harmonization with the EU practices and legislation is the actual target. The new Act covers the entire consumer transactions and practices concerning consumers whereas the previous Consumer Protection Act 1995 governed only consumer transactions for the goods and service market. In this respect the new Act is more comprehensive compared to the Consumer Protection Act 1995. With this paper, we will try to explain the purpose, scope and basic principles of Consumer Protection Act (Ankara: TGNA, 2014).