PSYCHOLOGICAL RESILIENCE OF TOURISM EMPLOYEES: THE CASE OF ANTALYA
JOURNAL OF MEHMET AKIF ERSOY UNIVERSITY ECONOMICS AND ADMINISTRATIVE SCIENCES FACULTY, cilt.8, sa.3, ss.1806-1823, 2021 (ESCI)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 8 Sayı: 3
- Basım Tarihi: 2021
- Doi Numarası: 10.30798/makuiibf.978588
- Dergi Adı: JOURNAL OF MEHMET AKIF ERSOY UNIVERSITY ECONOMICS AND ADMINISTRATIVE SCIENCES FACULTY
- Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI)
- Sayfa Sayıları: ss.1806-1823
- Anahtar Kelimeler: Tourism, Psychology, Psychological Resilience, Antalya, LIFE SATISFACTION, PERSONALITY, HARDINESS, STRESS, HEALTH, HARDY, YOUNG
- Açık Arşiv Koleksiyonu: AVESİS Açık Erişim Koleksiyonu
- Anadolu Üniversitesi Adresli: Evet
Özet
Psychological resilience is the state of being able to exhibit the demanded/expected positive behaviour when the individual is faced with difficulties. In the tourism sector where intensive labour is involved, the psychological resilience of the employees who provide the service directly to the customer against the intensive working conditions remains crucial. The aim of this study is to determine whether psychological resilience levels of accommodation employees differ according to demographic characteristics and job characteristics. The population of the research consists of the employees of five-star hotel businesses in Antalya. In the research, two-part questionnaire was used to determine the individual characteristics of the employees and psychological resilience scale for adults (PRSA). For the evaluations made on 570 questionnaires, percentage and frequency analysis, t test, Anova tests were applied. As a result of the analysis, it was concluded that perceptions of marital status, sector experience, status, education level and income level were determinant on psychological resilience levels of employees.