The Conflict Resolution Styles of University Students Living in Kosovo: A Mixed-Method Study

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Kovaç E. S., CEYHAN E.

European Journal of Contemporary Education, vol.11, no.3, pp.914-930, 2022 (ESCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 11 Issue: 3
  • Publication Date: 2022
  • Doi Number: 10.13187/ejced.2022.3.914
  • Journal Name: European Journal of Contemporary Education
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus, Academic Search Premier, EBSCO Education Source, ERIC (Education Resources Information Center)
  • Page Numbers: pp.914-930
  • Keywords: conflict resolution, conflict resolution styles, Kosovo, conflict, esen, spahi@uni-prizren, com, GENDER, SEX, PERSONALITY, ADOLESCENTS, SCHOOL, POWER
  • Anadolu University Affiliated: Yes


© 2022 by Cherkas Global University All rights reserved.The present study aimed to examine conflict resolution styles among university students living in Kosovo. Accordingly, the conflict resolution styles of university students were examined in the context of gender, nationality, various familial factors, and introverted/extroverted personality traits. Also, answers were sought to the question "Which issues do university students encounter conflict with whom and which conflict styles do they show?". The study was carried out in the sequential explanatory method pattern of the mixed method. The quantitative research phase of the study was carried out with 585 students (333 females and 252 males) studying in Anadolu University Open Education Faculty Kosovo Programs and Prizren University Turkish undergraduate programs. Comprising 6 Turkish, 6 Albanian, and 6 Bosnian students, a total of 18 students participated in the qualitative phase of the research. The quantitative data of the study were obtained through Conflict Action Styles Scale and personal information survey. The qualitative data were collected through semi-structured interviews. Confirmatory factor analysis, multivariate analysis of variance, and content analyses were adopted for the analysis of the data. Examining the results, in terms of the nationalities of the students living in Kosovo, it was revealed that Turkish students used the mediating conflict style at a higher level than the Bosnian students. Also, it was found that conflict resolution styles of university students of different nationalities in terms of gender and perceived introversion/extroversion personality traits did not differ significantly. In terms of family structure, it was determined that the Bosnian students with extended families have higher levels of compelling conflict style than Albanian students. It was also found that students have more frequent conflicts with individuals in the work and family environment, and exhibit self-expression behaviors in conflict situations.