A destination’s personality as a factor in tourists’ environmental knowledge management

Scuotto V., Karagöz D., Farronato N., Alon I.

Journal of Knowledge Management, vol.28, no.5, pp.1185-1203, 2024 (SSCI) identifier

  • Publication Type: Article / Article
  • Volume: 28 Issue: 5
  • Publication Date: 2024
  • Doi Number: 10.1108/jkm-07-2022-0534
  • Journal Name: Journal of Knowledge Management
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus, ABI/INFORM, Aerospace Database, Business Source Elite, Business Source Premier, Communication Abstracts, INSPEC, Library and Information Science Abstracts, Metadex, Psycinfo, Civil Engineering Abstracts
  • Page Numbers: pp.1185-1203
  • Keywords: Destination personality, Environmental knowledge, Environmental knowledge management, Sustainable tourism, Tourist personality
  • Anadolu University Affiliated: Yes


Purpose: Environmental knowledge management (EKM) has been studied mainly owing to the increasing awareness of environmental issues. Such issues have generated a warning in the tourism industry that has stimulated a new wave of research on EKM. EKM forges landscape characteristics and so destination image. In turn, EKM sounds affecting tourism destination which calls for destination personality which shows a research context less explored. From a knowledge management perspective, The present research aims to investigate on EKM to understand how it leverages tourists' and destination personality. Design/methodology/approach: With the intent of exploring EKM, the research uses a quantitative analysis on a sample of 2,222 young Chinese tourists. In this context, EKM is linked with destination’s personality and tourists’ personalities, their satisfaction with the destination and their behavioral intentions. Findings: By SPSS regression model, EKM and destination personality are positively linked. This positive relationship is also reflected on destination personality and destination satisfaction, behavioral intention. Originality/value: The authors’ original contribution to the knowledge management literature extends the new wave of research on EKM. The research also proves the need to make a close collaboration between tourists, the local community and marketers. Marketers need to pay more attention to what tourists want to do and see in the place visited. In a nutshell, there is the need of enforcing and promoting EKM.