Employee turnover dynamics in the hospitality industry vs. the overall economy


Dogru T., McGinley S., Sharma A., IŞIK C., Hanks L.

Tourism Management, vol.99, 2023 (SSCI) identifier

  • Publication Type: Article / Article
  • Volume: 99
  • Publication Date: 2023
  • Doi Number: 10.1016/j.tourman.2023.104783
  • Journal Name: Tourism Management
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus, Periodicals Index Online, CAB Abstracts, Hospitality & Tourism Complete, Hospitality & Tourism Index, Index Islamicus, Psycinfo, Public Affairs Index, Veterinary Science Database
  • Keywords: COVID-19 pandemic, Employee turnover, Hospitality, Market model, Modern portfolio theory, Voluntary turnover
  • Anadolu University Affiliated: Yes

Abstract

High employee turnover is a widely known reality for the hospitality industry. However, the extent to which employee turnover in the hospitality industry depends on overall economic activities or idiosyncratic characteristics of the hospitality industry is not clear. The purpose of this study is to examine the extent to which the employee turnover rate in the hospitality industry is sensitive to the overall US economy. Also, the COVID-19-pandemic has further exacerbated an already convoluted issue of employee turnover for hospitality businesses. Therefore, we further investigate the extent to which employee turnover rate in the hospitality industry are sensitive to the overall US economy during the pandemic period. The results show that employee turnover in the hospitality industry has the highest sensitivity to the economy. However, employee turnover in the hospitality industry decreases the most in the overall US economy when economy-wide turnover increases. The theoretical and practical implications are extensively discussed.