A Critical Analysis of Managerial Control Mechanisms in Hotel Businesses


SAGE OPEN, vol.12, no.1, 2022 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 12 Issue: 1
  • Publication Date: 2022
  • Doi Number: 10.1177/21582440221088850
  • Journal Name: SAGE OPEN
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus, ERIC (Education Resources Information Center), Directory of Open Access Journals
  • Keywords: labor exploitation, domination, labor process theory, hotels, tourism industry, LABOR PROCESS, CRITICAL MANAGEMENT, TOURISM INDUSTRY, AESTHETIC LABOR, EMOTIONAL LABOR, EMPLOYEES, WORKING, FUTURE
  • Anadolu University Affiliated: Yes


This study aims to reveal the labor exploitation and domination practices in hotels through the labor process theory. For that purpose, a qualitative approach including in-depth interviews with 10 participants was used. In this study, interview texts were analyzed via content analysis. According to the findings, labor exploitation and domination practices are classified within the framework of lack of basic rights, control, consent, and oppression mechanisms. Hotel workers are deprived of basic rights such as leaves, breaks, overtime payment, and severance pay. Their bodies and emotions have been brought under control; their works and behaviors have been standardized. The threat of dismissal, one of the most important domination practices, has a negative impact on the lives of already precarious tourism workers.