Strategic approach to managing human factors risk in aircraft maintenance organization: risk mapping


AIRCRAFT ENGINEERING AND AEROSPACE TECHNOLOGY, vol.91, no.4, pp.654-668, 2019 (SCI-Expanded) identifier identifier

  • Publication Type: Article / Article
  • Volume: 91 Issue: 4
  • Publication Date: 2019
  • Doi Number: 10.1108/aeat-06-2018-0160
  • Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.654-668
  • Keywords: Contingency approach, Management and strategy, Aircraft maintenance technician, Human factor, Organizational behaviour, Risk assessment, Risk management, Risk mapping, HUMAN ERROR
  • Anadolu University Affiliated: No


Purpose Aviation has multi-cultural business environment in all aspects as operational and management. Managing aviation requires high awareness on human factor risk which includes organizational behavior-related topics. The greatest risk to an enterprise's ability to achieve its strategic goals and objectives is the human factor. Both organizational behavior and corporate culture behavior with social psychology are the most vital aspects of management and strategy in terms of human resources. Related risks, including organizational behavior and culture, have the potential to directly impact on both business performance and corporate sustainability. Therefore, in this paper, the most prominent risks were determined in accordance with social psychology, and after identification of human factor-based risks, these have prioritized and prepared risk mapping with fresh approach. For this reason, this study aims to develop risk mapping model for human factors that takes into account interrelations among risk factors three dimensional based new approach. This approach includes both identification of human factor based risks, prioritization them and setting risk mapping according to corporate based qualifications via tailoring risk list. Developed risk map in this paper will help to manage corporate risks to achieve improved performance and sustainability.