COMPUTERS & INDUSTRIAL ENGINEERING, cilt.102, ss.166-174, 2016 (SCI-Expanded)
Quality products and competitively priced services are crucial in today's global markets. To provide quality at an acceptable price, companies seek out not only raw material and product suppliers but also calibration services suppliers. The calibration of measurement devices is one of the IS09001 standard requirements for quality. Although companies select and manage their calibration processes as economically as possible, cost is not their only selection criterion. Technical capability, documentation competence, performance history, warranties, and communications are also considered when selecting calibration suppliers. There are numerous criteria and methods in the current literature on supplier selection, but few studies have specifically examined the selection of calibration suppliers.