The effectiveness of online and off line word of mouth messages on traditional course choice at tertiary level

Sever N. S.

Turkish Online Journal of Distance Education, vol.10, no.1, pp.210-222, 2009 (Scopus) identifier

  • Publication Type: Article / Article
  • Volume: 10 Issue: 1
  • Publication Date: 2009
  • Journal Name: Turkish Online Journal of Distance Education
  • Journal Indexes: Scopus, TR DİZİN (ULAKBİM)
  • Page Numbers: pp.210-222
  • Keywords: Communication, Education, Marketing, Word of mouth
  • Anadolu University Affiliated: Yes


This study aims to explain how bachelor of communications students who are enrolled to various courses at Anadolu University value word-of-mouth messages in making a course decision. Use of WOM as a marketing tool in tertiary teaching is not a common practice. As elective course numbers increase, students look for alternative avenues and types of information to be sure of making the best possible course selection. The findings of this study indicate that instructors' previous experiences are not as important as their in-class performances. Another interesting finding of the study is although participants are prone to use internet resources as sources of information; they value the use of computer-mediated and enhanced technologies in teaching. Perhaps the most peculiar finding of the study is senior students are perceived as the most common source of information, and their experiences often seen as a point of reference in choosing a course.