THE EVALUATION OF PRIOR COMPETENCIES ON THE SELECTION OF TOP MANAGERS IN CITY HOTELS BY USING AHP METHOD

Creative Commons License

İNAN H. E., Yuncu H. R.

JOURNAL OF MEHMET AKIF ERSOY UNIVERSITY ECONOMICS AND ADMINISTRATIVE SCIENCES FACULTY, cilt.8, sa.2, ss.682-703, 2021 (ESCI) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 8 Sayı: 2
  • Basım Tarihi: 2021
  • Doi Numarası: 10.30798/makuiibf.790614
  • Dergi Adı: JOURNAL OF MEHMET AKIF ERSOY UNIVERSITY ECONOMICS AND ADMINISTRATIVE SCIENCES FACULTY
  • Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), TR DİZİN (ULAKBİM)
  • Sayfa Sayıları: ss.682-703
  • Anahtar Kelimeler: Tourism Management, Human Resources Management, Hotel Management, Management Competencies, Competency Management, Analytical Hierarchy Process, ANALYTIC HIERARCHY, GENERAL MANAGERS, DECISION
  • Anadolu Üniversitesi Adresli: Evet

Özet

Businesses must develop their ability in order to operate on a long-term basis and to stand out in an intense competitive environment. Developing business skills is possible only if the existing employees have the appropriate job competencies. Choosing the right manager is one of the critical decisions. Thus, the competencies of a hotel manager are important. The aim of this study is to determine the most important competences of the top hotel managers in city hotels in Turkey. Within the scope of the study 71 competencies, 33 technical competence and 38 general competences, were collected from literature. The validity ratios of the assessed competences were calculated by applying the Lawshe technique and the required competencies were determined. As a result of the expert evaluations, six competences were identified as unnecessary and 65 competencies were seen as required. Required competencies were weighted and ranked by AHP method in consequence of evaluation of 10 hotel managers. As a result of the study, customer relationship management and financial management were seen as the most important competencies from the technical competencies and problem solving and crisis management within the general competencies category emerged as the most important competencies.