Research Information System
3rd International Conference on Leadership, Technology and Innovation Management, İstanbul, Turkey, 14 - 16 November 2013, vol.181, pp.158-170
Sustainability is getting more important in the developing air transportation industry. As airports are the most significant elements of the air transportation industry the indicators for the sustainability of airport management should be stressed for the awareness of the airport sustainability among the whole actors. This study has been undertaken to provide a comparison of the world's best 10 airports, based from the results gathered annually by passenger surveys that has been done by an aviation passenger research firm named Skytrax and also The Airports Council Internationals (ACI) benchmarking programme named Airport Service Quality (AQS), sustainability performance and the differences along the sustainability indicators according to sustainability reports which have been developed through the GRI guidelines.