Analyzing the Web Sites of Metropolitan Municipalities in Turkey in Terms of Digital Access Indicators

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Tutar H., Parlak İ. H., Tuzcuoğlu F., Öztürk Başpınar N., Nam S.

LEX LOCALIS, vol.21, no.2, pp.471-494, 2023 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 21 Issue: 2
  • Publication Date: 2023
  • Doi Number: 10.4335/21.2.471-494(2023)
  • Journal Name: LEX LOCALIS
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus, IBZ Online, International Bibliography of Social Sciences, PAIS International, Political Science Complete, Worldwide Political Science Abstracts
  • Page Numbers: pp.471-494
  • Anadolu University Affiliated: Yes


E-government and e-municipality practices, which have gained critical importance in terms of the spread of citizen-oriented service and participatory management approach in local governments, have become a state policy in many countries. In Turkey, within the framework of restructuring the public administration and the e-transformation strategy, e-municipality practices are being expanded in local governments. One of the critical developments in the field of public administration in Turkey recently is e-government applications and e-municipality, which is its reflection on local governments. E-municipality applications are used as a local government strategy to quickly meet the citizens' municipal needs and reduce service costs. In this study, e-municipality services of metropolitan municipalities in Turkey; It is intended to be analyzed in terms of accessibility, performance, Searches Engine Optimization, and Best Practice indicators. The research findings show that the e-municipal services of metropolitan municipalities in Turkey should be improved significantly, given the mentioned indicators.