Copy For Citation
Tutar H., Parlak İ. H., Tuzcuoğlu F., Öztürk Başpınar N., Nam S.
LEX LOCALIS, vol.21, no.2, pp.471-494, 2023 (SSCI)
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Publication Type:
Article / Article
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Volume:
21
Issue:
2
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Publication Date:
2023
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Doi Number:
10.4335/21.2.471-494(2023)
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Journal Name:
LEX LOCALIS
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Journal Indexes:
Social Sciences Citation Index (SSCI), Scopus, IBZ Online, International Bibliography of Social Sciences, PAIS International, Political Science Complete, Worldwide Political Science Abstracts
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Page Numbers:
pp.471-494
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Anadolu University Affiliated:
Yes
Abstract
E-government and e-municipality practices, which have gained critical importance in terms of the spread of citizen-oriented service and participatory management approach in local governments, have become a state policy in many countries. In Turkey, within the framework of restructuring the public administration and the e-transformation strategy, e-municipality practices are being expanded in local governments. One of the critical developments in the field of public administration in Turkey recently is e-government applications and e-municipality, which is its reflection on local governments. E-municipality applications are used as a local government strategy to quickly meet the citizens' municipal needs and reduce service costs. In this study, e-municipality services of metropolitan municipalities in Turkey; It is intended to be analyzed in terms of accessibility, performance, Searches Engine Optimization, and Best Practice indicators. The research findings show that the e-municipal services of metropolitan municipalities in Turkey should be improved significantly, given the mentioned indicators.