The Role of Communication and Meta-Communication in Software Engineering with Relation to Human Errors

Misnevs B., Demiray U.

16th International Scientific Conference on Reliability and Statistics in Transportation and Communication (RelStat), Riga, Latvia, 19 - 22 October 2016, vol.178, pp.213-222 identifier identifier

  • Publication Type: Conference Paper / Full Text
  • Volume: 178
  • Doi Number: 10.1016/j.proeng.2017.01.100
  • City: Riga
  • Country: Latvia
  • Page Numbers: pp.213-222
  • Keywords: defect prevention, Socio-cognitive modeling, IT project processes, TOGA meta-theory
  • Anadolu University Affiliated: Yes


This paper examines and focuses on some issues and questions relating to how the use meta-communication concept in Software Engineering process to reduce human errors. The role of IT project communication and the project management tools, which can be regarded as vital for Software Engineering are investigated. Socio-cognitive modeling of Integrated Software Engineering using the TOGA meta-theory, has been discussed. Today the focus is especially on the identification of human and organization decisional errors caused by software developers and managers under high-risk conditions, as evident by analyzing reports on failed IT projects. Software Engineer's communication skills are listed. Several types of initial communication situations in decision-making useful for the diagnosis of Software developers' errors are considered. The developed models can be used for training the IT project management executive staff. (C) 2017 The Authors. Published by Elsevier Ltd.