JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY, vol.3, no.2, pp.138-146, 2012 (ESCI)
Article / Article
JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY
Emerging Sources Citation Index (ESCI), Scopus
Turkey, Hotels, Supply chain management, Information systems, Financial information systems, Hotel accounting
Anadolu University Affiliated:
because customer satisfaction is dependent on the efficiency of supply chain activities. Hotels are operations where personal guest satisfaction is a major priority. A large and diverse range of supply factors are gathered according to the requirements of guests, and then service is provided. The purpose of this paper is to examine the relationship of SCM and information system (IS) in five-star hotels.