Role of information systems in supply chain management and its application on five-star hotels in Istanbul

KAYA E., Azaltun M.

JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY, cilt.3, sa.2, ss.138-146, 2012 (ESCI) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 3 Sayı: 2
  • Basım Tarihi: 2012
  • Doi Numarası: 10.1108/17579881211248808
  • Dergi Adı: JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY
  • Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus
  • Sayfa Sayıları: ss.138-146
  • Anahtar Kelimeler: Turkey, Hotels, Supply chain management, Information systems, Financial information systems, Hotel accounting
  • Anadolu Üniversitesi Adresli: Evet

Özet

because customer satisfaction is dependent on the efficiency of supply chain activities. Hotels are operations where personal guest satisfaction is a major priority. A large and diverse range of supply factors are gathered according to the requirements of guests, and then service is provided. The purpose of this paper is to examine the relationship of SCM and information system (IS) in five-star hotels.