Role of information systems in supply chain management and its application on five-star hotels in Istanbul

KAYA E., Azaltun M.

JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY, vol.3, no.2, pp.138-146, 2012 (ESCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 3 Issue: 2
  • Publication Date: 2012
  • Doi Number: 10.1108/17579881211248808
  • Journal Name: JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus
  • Page Numbers: pp.138-146
  • Keywords: Turkey, Hotels, Supply chain management, Information systems, Financial information systems, Hotel accounting
  • Anadolu University Affiliated: Yes

Abstract

because customer satisfaction is dependent on the efficiency of supply chain activities. Hotels are operations where personal guest satisfaction is a major priority. A large and diverse range of supply factors are gathered according to the requirements of guests, and then service is provided. The purpose of this paper is to examine the relationship of SCM and information system (IS) in five-star hotels.