Evaluation of Service Quality with SERVQUAL-ENTROPY Integrated Method: Application of Eskisehir Metropolitan Municipali


Creative Commons License

Yıldırım K. E., Özcan S., Gemici E., Ercan M., Çamlıbel S.

JOURNAL OF MEHMET AKIF ERSOY UNIVERSITY ECONOMICS AND ADMINISTRATIVE SCIENCES FACULTY, cilt.12, sa.2, 2025 (ESCI)