Publications & Works

Publication Network
Articles 2
All (2)
TRDizin (2)

1. Analysis of Emotional Labor Processes in Call Centers: Results of a Sociological Field Research

Köse H., Güllüpınar F.
Anadolu Üniversitesi Sosyal Bilimler Dergisi , vol.22, no.1, pp.157-180, 2022 (TRDizin) Creative Commons License

2. Emotional Labor Processes in the Call Center in the Computer, Telephone and Headset Triangle: Facing the Results of a Field Study

Köse H., Güllüpınar F.
Çalışma ve Toplum , vol.72, no.1, pp.143-166, 2022 (TRDizin) Creative Commons License
Papers Presented at Peer-Reviewed Scientific Conferences 4

1. Platform Capitalism: A Potential or a Threat in the Case of Self-Employment Couriers?

Köse H.
Türk Sosyal Bilimler Derneği 18. Ulusal Sosyal Bilimler Kongresi, Ankara, Turkey, 24 - 26 September 2025, pp.107-108, (Summary Text) Creative Commons License Sustainable Development

2. Emotional Labor Processes of Call Center Employees as a Reflection of Women's Labor in the Service Sector

Köse H.
X. Ulusal Sosyoloji Kongresi, İstanbul, Turkey, 20 - 22 September 2023, pp.142, (Summary Text)

3. Hizmet Sektöründe Duygusal Emek Süreçlerine İlişkin Bir Literatür Değerlendirmesi: Duygusal Emek ve Eleştirel Analizleri

Güllüpınar F., Köse H.
ULUSLARARASI İKTİSADİ VE İDARİ BİLİMLER KONGRESİ: KRİZLER, BELİRSİZLİKLER, ARAYIŞLAR, 11 November 2021, pp.193-202, (Full Text) Creative Commons License

4. Sociological Analysis of Emotional Labor Process of Call Center Employees: On the Results of a Field Study

Köse H., Güllüpınar F.
ULUSLARARASI İKTİSADİ VE İDARİ BİLİMLER KONGRESİ: KRİZLER, BELİRSİZLİKLER, ARAYIŞLAR, 13 November 2021, pp.90-101, (Full Text) Creative Commons License
Books 1

1. Women's Labor in Call Centers in the Context of Emotional Labor

Köse H.
in: Faculty of Letters 30th Anniversary Gift Book, M. Erol Altınsapan,B. Yelda Uçkan,Fuat Güllüpınar, Editor, Anadolu Yayınları, Eskişehir, pp.260-265, 2024 Creative Commons License
Metrics

Publication

7

Citation (WoS)

1

Citation (Scholar)

6

H-Index (Scholar)

2

Citation (TrDizin)

5

Total Citation Count

12

Project

2

Open Access

5
UN Sustainable Development Goals
SDG 8: GOAL 8: DECENT WORK AND ECONOMIC GROWTH
SDG 11: GOAL 11: SUSTAINABLE CITIES AND COMMUNITIES