Consumer’s Complaining Behavior in Terms of Assertiveness and Discontent: A Field Study From Eskisehir, Turkey


Turan N., Çalık N.

IJoSS, vol.6, no.1, pp.74-92, 2017 (Peer-Reviewed Journal)

  • Publication Type: Article / Article
  • Volume: 6 Issue: 1
  • Publication Date: 2017
  • Journal Name: IJoSS
  • Journal Indexes: ABI/INFORM, ERIHPlus
  • Page Numbers: pp.74-92
  • Anadolu University Affiliated: Yes