Integrated Usage of the SERVQUAL and Quality Function Deployment Techniques in the Assessment of Public Service Quality: The Case of Ardahan Municipality

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YILDIRIM K. E., YILDIRIM A., ÖZCAN S.

İşletme ve Ekonomi Araştırmaları Dergisi, vol.10, no.4, pp.885-901, 2019 (TRDizin)

• Publication Type: Article / Article
• Volume: 10 Issue: 4
• Publication Date: 2019
• Doi Number: 10.20409/berj.2019.208
• Journal Name: İşletme ve Ekonomi Araştırmaları Dergisi
• Journal Indexes: TR DİZİN (ULAKBİM)
• Page Numbers: pp.885-901
• Anadolu University Affiliated: Yes