Service failure and recovery strategies in restaurants: The restaurant managers’perspective in Eskisehir, Turkey

AKSÖZ E. O., TUTUŞ M.

5th Interdisciplinary Tourism ResearchConference, Spain, 6 - 11 June 2017, pp.34-39, (Full Text)

  • Publication Type: Conference Paper / Full Text
  • Country: Spain
  • Page Numbers: pp.34-39
  • Anadolu University Affiliated: Yes